Seeking an independent, compassionate Chief of Client Experience to join our team!
Why Fox Creek Veterinary Hospital in Wildwood, MO?
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, cold laser therapy, and EKG.
Our staff, as a team, is dedicated through continuing education and compassion to provide out patients with the level of care we would demand for our own pets. These principles are our passion and by fulfilling them, we are living our dream of knowing that we make a difference by helping animals every day. We are happy to see Canine, Feline, Equine, and Pocket Pets!
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this
Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.
Engage the organization in managing customer relationships (i.e.- trainings, developing processes and procedures for customer facing issue resolution)
Oversee and manage the customer service team with leader level direct reports
Oversee the hiring, orienting, and training of an organization’s customer experience team
Organize training programs for customer experience representatives and additional hospital staff in order to update their job knowledge and enhance their skills
Motivate the customer service team and hospital staff to work together for an optimal customer experience
Support doctors and hospital staff to identify baseline metrics for tracking customer interactions
Lead accountability meetings with staff
Work with hospital staff on messaging, reinforcing and driving culture change forward
Assist with handling real time issues (ie. complaints) trending and tracking; develop solution accountability action plans to make sure customer needs are fully satisfied
Attend seminars, workshops, and conferences to improve on existing job knowledge
Efficient with client scheduling
Ability to drive new client initiatives
Bachelor’s degree or 5+ years experience managing in a related discipline
Must be able to organize and direct the activities of customer experience team to ensure the delivery of high quality service to customer
Be well versed in effectively interacting with clients to identify and process their requirements
At least 1+ years working in a veterinary hospital
Veterinary Practice Partners (VPP) is a trusted business partner to veterinarians. We co-own practices in partnership with veterinarians, and work relentlessly to grow and manage each practice, while retaining its unique identity and culture. VPP’s family of practices has enjoyed industry-leading growth and profitability improvements. Our team has deep experience in driving sustained, above-average revenue growth, cultivating exceptional practice staff, and overseeing back-office operations, including marketing, finance, accounting and human resources. Veterinarians partner with us because we enable them to focus on delivering high-quality patient care and foster lasting relationships with pet owners, while remaining owners in the practices they have committed a lifetime to building.